Passenger car / Light commercial vehicle

CITROEN · Citroën Berlingo, C4 III, C4X, Spacetourer, Jumpy

Motor vehiclesInjuries

Country of origin: France
Notifying country: France
Counterfeit: No
Sold online: No

Open the alert on the European Commission website ↗

What is the danger

The software supposed to prevent the engine from stopping suddenly and to transmit data to customer service is not working properly. This can lead the ‘Ready’ mode to be unavailable after the vehicle has been started, to an acceleration power's loss and to the engine suddenly cutting out while driving. This increases the risk of accidents and injuries.

Requirements breached

The product does not comply with the Regulation on the approval and market surveillance of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles.

Measures taken

Recall of the product from end users Voluntary measuresTaken by: ManufacturerIn force from: 24 March 2025

Product

Description: Passenger car / Light commercial vehicle equipped with high-voltage batteries.
Brand: CITROEN
Model / type: e2*2007/46*0530*19 (SPACETOURER / JUMPY 4)e2*2007/46*0530*20 (SPACETOURER / JUMPY 4)e2*2007/46*0531*22 (SPACETOURER / JUMPY 4)e2*2007/46*0624*16 to e2*2007/46*0624*20 (BERLINGO)e2*2007/46*0625*20 to e2*2007/46*0625*24 (BERLINGO)e2*2007/46*0625*27 (BERLINGO)e9*2007/46*6816*10 (C4 V3)e9*2007/46*6816*11 (C4 V3)e9*2007/46*6816*12 (C4 V3)e9*2007/46*6816*13 (C4X)e9*2007/46*6816*14 (C4 V3 / C4X)e9*2007/46*6816*15 (C4 V3 / C4X)e9*2007/46*6816*16 (C4 V3)
Barcode: NT2
Batch: 03.05.2022 - 15.03.2023 (C4 V3)06.05.2022 - 03.04.2023 (BERLINGO)14.12.2022 - 02.03.2023 (SPACETOURER / JUMPY 4)18.08.2022 - 02.03.2023 (C4X)

Original source

Data comes from the official Safety Gate system of the European Commission.

Alert number: SR/01423/25 ↗
Weekly report: Report-2025-15
Published: 8 April 2025
Modified: 10 July 2026
Corrigendum: Notification SR/01287/25: at the request of the notifying authority the notification has been updated with additional information on the measures taken by online marketplaces for this product. Notification SR/01414/25: at the request of the notifying authority the notification has been updated with additional information on the measures taken by online marketplaces for this product. Notification SR/01436/25: at the request of the notifying authority the notification has been updated with additional information on the measures taken by online marketplaces for this product. Notification SR/01359/25: at the request of the notifying authority the notification has been updated with additional information on the measures taken by online marketplaces for this product. Notification SR/01377/25: at the request of the notifying authority the notification has been updated with additional information on the measures taken by online marketplaces for this product. Notification SR/01406/25: at the request of the notifying authority the notification has been updated with additional information on the measures taken by online marketplaces for this product. OR/00049/25 has been withdrawn at the request of the national authority following a reassessment of the product.